How To
Getting Started with TimeSanity
The following article describes how to get started with TimeSanity and caching your time entries successfully. Account Registration and activation, Payment and ConnectWise API Setup.
What is a 'special rule' and how to create one
Our rule builder has an option for 'Is Special Rule' when ticked allows you to select a couple of special rules we have pre-configured. The following is a list of pre-configured special rules availab…
How to export Connectwise API logs
The TimeSanity support team may request an export of your Connectwise API logs in order to diagnose an error you have reported. This requires you to enable debug mode in Connectwise for a period of t…
How to exclude 'Charge Codes' from your results
Internal Charge Codes will trigger emails like below: To exclude Charge Codes from your results, you can add a parameter to the rule to exclude a specific charge code. Example: Entity: TimeEntry Prop…
How To Create Rules
How do I create a rule? Rules are the bread and butter of TimeSanity. There are a number of rule templates available to help you get started. You can use those as a template to customise your own, or…
Global Exceptions for Members / Boards / Companies / Locations
What are Global Exceptions? Global exceptions will be excluded from TimeSanity's rule engine. A common use case is the exclusion of your ConnectWise API Members. Without a member exclusion, these API…
Create Custom Rule Set
Its is essential for TimeSanity app to have atleast 1 enabled Rule Set with enabled Rules inside it to get email alerts. If you remove default Rule Set then ensure you do have your own custom one cre…
Cancel Your Subscription
Login to your account and goto Billing Tab or click on the link here https://app.timesanity.cloud/base/billing. Click "Cancel Subscription" button. At the end of the month the service will cease and…
Contact Support
If you would like to get support or have a question please email help@timesanity.cloud
