Calendar Tab

Waruna Kirimetiyawa Updated by Waruna Kirimetiyawa

The Calendar feature provides an overview of your ConnectWise Member's time entry accuracy.

Each time entry within the calendar will be flagged in 1 of 3 states:

Time logged in the Past

  • GOOD: Time entry was entered within 1 hour of the ticket's end time.
  • OK: Time entry was entered between 1 - 7 hours of the ticket's end time.
  • BAD: Time entry was entered 7+ hours after the ticket's end time.

In the example below, we've our time entry's end time is 8:00am.

Using the scale above, we would expect:

  • GOOD: 8:00am - 9:00am
  • OK: 9:00am - 1:00pm
  • BAD: 1:00pm+

Time logged in the Future

Logging time in the future is unexpected behavior. Because of this, the thresholds for future time are more strict:

  • GOOD: Time entry was entered within 1 hour of the ticket's start time.
  • OK: Time entry was entered between 1 - 7 hours of the ticket's start time.
  • BAD: Time entry was entered 7+ hours after the ticket's start time.

Charge Codes

Time entered under a charge code will appear grey. You can review your charge codes within ConnectWise from System > Setup Tables > Charge Code

These are available from the Charge To: heading while entering time manually into a timesheet:

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