Calendar Not Loading or stats not calculating for certain members
Updated by Waruna Kirimetiyawa
Problem
On rare occasions we have had incidents of calendar entries or average time calculations for members hanging on a 'Loading.....' dialog.
Reason
This is due to chargeToId and TicketId being null for some time entries within ConnectWise for these members.
Resolution
We are able to roll a hotfix to resolve this so please contact us on help@timesanity.cloud with the member name and we are able to investigate and fix this for you.