Calendar Not Loading or stats not calculating for certain members

Waruna Kirimetiyawa Updated by Waruna Kirimetiyawa

Problem

On rare occasions we have had incidents of calendar entries or average time calculations for members hanging on a 'Loading.....' dialog.

Reason

This is due to chargeToId and TicketId being null for some time entries within ConnectWise for these members.

Resolution

We are able to roll a hotfix to resolve this so please contact us on help@timesanity.cloud with the member name and we are able to investigate and fix this for you.

How did we do?

Contact