Calendar Not Loading or stats not calculating for certain members

Problem

On rare occasions we have had incidents of calendar entries or average time calculations for members hanging on a 'Loading.....' dialog.

Reason

This is due to chargeToId and TicketId being null for some time entries within ConnectWise for these members.

Resolution

We are able to roll a hotfix to resolve this so please contact us on help@timesanity.cloud with the member name and we are able to investigate and fix this for you.


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